It is important that you know what to expect from Jessie McPherson Private Hospital, its services and staff and what your responsibilities are whilst receiving services.
You have a right to:
A high standard of care
Participate in decisions regarding your health care
Access a wide range of services
Make a complaint or provide a compliment
Services which respect your culture and communication needs
Access professional medical interpreters
Services provided in a culturally sensitive way
Receive only care or treatment for which you have provided consent
Refuse to receive care or treatment (some patients covered under the Mental Health Act 1986 cannot refuse treatment).
Decide if students may participate in your health care as part of their training
Decide whether to participate in a research project
Clear Information about your condition and it’s management
Receive prompt, meaningful responses to questions or concerns you raise about your health care.
Be informed about risks, benefits and alternatives
Access your Jessie McPherson Private Hospital records under the Freedom of Information Act 1982
Dignity and Respect in your Care
Consideration of your individual needs
Receive services in a manner which is neither discriminatory nor judgemental
Be introduced to all staff who assist with your care
Privacy and Confidentiality
Respect for your privacy and to have your health information treated as confidential
Secure storage and maintenance of your health care records
Compliance by Jessie McPherson Private Hospital with the requirements of privacy legislation
A safe environment
Services provided in an environment that is accessible, clean, safe and secure
A second opinion
To request and receive a second opinion about your health care
The support of a person of your choice in discussions about your care
A support person to attend meetings and discussions with staff
Appoint, in advance, someone to make health care decisions for you if and when you become unable to do so
Be informed of any cost payable for health care services
You have a responsibility to:
Cooperate with your treating team
Keep appointments arranged for you
Understand the consequences of any decision you make to refuse care or treatment
Provide, to the best of your ability, information to assist with your treatment
Provide accurate information about your own and any relevant family medical history; including all medications, drugs, remedies or substances that you are taking
Tell us when you have questions or concerns about your care
Ask questions so we can assist you to understand your medical condition, treatment and care
Support us in providing an environment that is safe, clean and pleasant
Follow rules regarding no smoking areas and the prohibition of alcohol and illicit drugs on Southern Health & Jessie McPherson Private Hospital premises
Keep noise to a minimum for the benefit of those around you
Allow staff to use equipment to assist them to lift or move you
Leave valuables at home as Jessie McPherson Private Hospital will not accept any responsibility for loss or damage to property brought to the facility
Show respect for the people taking care of you and other users of our services
Respect the privacy, needs and dignity of others by being courteous and considerate
Respect our visiting hours and comply with visitors guidelines
Pay accounts in an appropriate time and provide access to private health fund membership details
